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Frequently Asked Questions:
I received an email invoice from
TVCNet. Who are you?
TVCNet, da Internetter, is a web hosting and domain name registration company.
If you received an invoice from us, we either manage your domain name renewals
or web hosting for your domain name.
How can I use the email
invoice format to manage my accounts?
The email invoice was developed to aid you in managing the payment of services.
Suggested method:
- Filter by subject to a separate in-box (e.g., billing).
- Sort
by subject to see what invoices are due when and for what
amount.
- One day each month review and calculate coming/past due
invoices.
- Pay those due at http://tvcnet.com/payment
- Following payment or update request, you'll receive either
a paid in full invoice or an update respectively.
- We recommend deleting
the original email invoice once your "paid" confirmation
or update confirmation is received. This way you'll always
have the most current invoice status readily available in your in-box.
- Use color to make review even more visually friendly. Example:
- This process will provide a means to easily to
search and
sort
your "email database"
of paid
and
unpaid
receipts. Enjoy!
I provided TVCNet a credit
card previously. Why have you not automatically billed my card?
To ensure the security of customer credit card data, we no longer maintain a record of customer credit card numbers (previously provided information has since been destroyed/erased).
- Please
pay securely online prior to the invoice date listed.
What is a domain name, and
why should I pay for renewal before your invoice date?
Your domain name is the name of your web site or is used in your email address. For example, Microsoft.com™ is a domain name.
Domain names require prepayment to renew. All domain name registration companies
turn off domain names when payment is not received within a week of the expiration
date listed on your invoice. Please pay at least 1 month prior to your expiration to ensure your domain name is not lost or purchased by others.
How do I get a hard copy of my invoice?
Reply to the email invoice
received, and one will be either emailed
to you in PDF format, or faxed to the phone number you specify.
What
is the text file attached to my email: tvcnet_order_db.txt?
The tab delimited text invoice is the default format for bulk billing. View video describing
how to import & read billing database in Excel. After import into any spreadsheet
program, it reads like:
Columns
of the spreadsheet include (tab delimited): Date Invoice
Fname Lname Order_amt Amt_due Due_days Next_billing Amt_paid
Total_due Domain Payment_date Payment_type Payment_number
- Order date
- Invoice number
- First name
- last name
- Initial Rate/fee
- Amount remaining due
- Days past due, or days until due (-)
- Amount paid to date
- Total due for all invoices on spreadsheet
- Domain name
- Payment date
- Payment type (check/cc, etc.)
- Payment number (check number, cc auth. number, etc.)
Importing
the text file into Quicken, Excel or other software is fairly
easy.
File menu -> Open or Import is the usual first step toward importing the
file for quick future reference or sorting.
We have a quick Java based program available if you do not have
spreadsheet software and wish to view the data:
SharpTools Spreadsheet Java Reader
- FILE MENU ->
- OPEN File->
- Files of Type -> All
- Locate file on local hard drive
- Double click file
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